A humorous jargon-free business explanation of ITIL cycles. ITILĀ® Explained Simply & Visually describes the five cycles in version 3 of the IT Infrastructure Library...
This video introduces some of Financial Management's basic concepts as explained in the ITIL v3 volume Service Strategy. Thevideo is one out of a series...
ITIL Orientation Video #1 (of 7) - ITIL best practice methodologies, ITIL & ITSM, business requirements for service, provisions for services, building and implementing ITIL...
This video introduces some of the basic concepts of the Service Level Management process asexplained in the ITIL v3 volume Service Design. The video is...