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Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker

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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This story is an amazing example of great customer service.WHO IS SHEP HYKEN?Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer ( http://www.CultOfTheCustomer.c... He is also the creator of The Customer Focus™ ( http://www.TheCustomerFocus.co... program, which helps clients develop a customer service culture and loyalty mindset.In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and thats just a few of the As!Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. (CPAE, or the Council of Peers Award for Excellence, is the National Speakers Associations Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.)Shepard Presentations, LLC711 Old Ballas Rd., Suite 215St. Louis, MO 63141(314) 692-2200E Mail: shep@hyken.com -- Web: http://www.hyken.com

Channel: People & Blogs
Uploaded: November 30, 1999 at 12:00 am
Author: shephyken

Length: 06:21
Rating: 4.7456646
Views: 155930

Tags: Shep Hyken keynote speaker Shep Hyken Customer Service Customer Loyalty Customer Loyalty Speaker Cab Driver customer service speaker customer service training Cult of the customer Customer service video profesional speaker taxi customer service

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Video Comments

shephyken (November 30, 1999 at 12:00 am)

Thank you for the kind words. Glad the video helps. There are many more on my channel. Maybe not as much fun as the taxi story, but lots of good information.

cgeorge1990 (November 30, 1999 at 12:00 am)

Great job Shep---I teach customer service classes at l local college----show this clip all the time....Classroom favorite

shephyken (November 30, 1999 at 12:00 am)

Glad you liked the video, Thanks!

shephyken (November 30, 1999 at 12:00 am)

Thank you for the Amazing review!

ynnad166 (November 30, 1999 at 12:00 am)

I love this story, this is the juggling cab driver Vegas,

TorresTraining (November 30, 1999 at 12:00 am)

wonderful story, I love the energy! I love the enthusiasm! And I love the lesson! Thank you for sharing.

samgik (November 30, 1999 at 12:00 am)

Shopping at the new mall hahahaahahahaha xD