I've written over 450 articles, and I know people are reading them, but I get very little feedback.
It makes me wonder what's going on in people's heads.
Sometimes, I'll post an article that is purposely political or out of kilter with the usual, the commonplace.
I think a part of my motivation is to ask: ?Is there anyone out there??
Yesterday, this question was answered. I received an email from a person who thought I was being foolish when I described my consumerist state of mind in being charged late fees for video rentals.
My position was, yes, I'm late, but it bugs me, this feeling that I'm paying for air, for nothing. And if I'm forced to pay for air, then I'm going to abstain from renting until I've recouped the money I've thrown down the drain.
So, at the end of the article describing my view, I wondered aloud if I was nuts, and a reader replied that I should be ashamed of myself. There are people in the world who have REAL problems, and she went on to recite hers, which by now, all seemed to be in the past.
Her point, and I'm still not clear on this, is that if you have genuine disturbances then late fees shouldn't bother you.
I'm not sure about the connection, but I would like to thank this reader for taking the time to write.
I can only put notes into bottles for so long before I wonder if there's anybody still alive on the far side of the sea.
Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone? and Monitoring, Measuring & Managing Customer Service, and the audio program, ?The Law of Large Numbers: How To Make Success Inevitable,? published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: [email protected].