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Free Home Business Course - Part 15


Hi ,

Why do customers complain? What are the things customers may complain about?

Tell me do you know what to do when your customers complain? Why customers complain in the first place?

It's true that it's impossible to please all of the people all of the time even with the best of customer care! Always you will find someone who is unhappy with what you have done. But the relevance of customer care comes here!

So what can you do about it?

First of all don't be dismissive or rude. The customer's complaint may seem uncalled for or insulting but you must always respond nicely. Treat every customer complaint with utmost seriousness and with respect for their feelings.

Keep in mind that one unhappy customer will share their experience to as many 20 people. Those people are your potential customers and they will never ever hear your side of the sad story. So go the extra mile to keep an unhappy customer happy. It's always a good idea to prevent them from slowing down your business.

What else can you do?

If they ask for a refund or replacement product give it to them promptly.
Make sure that you convey your apologies for their time and trouble. Go the extra mile and show them that their business is important to you.

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Your customer will really appreciate your effort if you devote the time to apologize. Simply say that you're sorry. You could not meet their satisfaction or expectation and you really appreciate them taking the time to tell you so. This will enable you to improve your product or service in the future. This way, you let the customer walk away feeling good about your business.

Having people know that you respond well to complaints is some of the best marketing you can get. Knowing that you treat customers well is a great way to insure they come back and do business with you again.

A large amount of the time, when a customer complains about something, it will be due to some kind of problem with your supplier or some other mishap that you have no control over at the time. The customer doesn't know this, but you do and you need to fix it so it doesn't happen again.

Remember good customer service is the life blood of your business so make sure you handle it with care and consideration.

Thanks again for joining us ,
Courteously -- S. Kumar

P.S: BTW, Here are some gifts for you. Please go here to download them. These gifts are not the same that you downloaded in the last lesson.

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